Did you experience issues whilst trying to purchase a membership?

In order to being able to assist you the best way, we'd like you to include the following in your email:

1. Did you receive an error message when you attempted your purchase? If so, did it appear on our service or on the bank’s website, and what did the error say?
2. What bank issued the card you are attempting to purchase?
3. Is your credit card authorized for international/online purchases?
4. Please note that all of our premium purchases withdraw the appropriate funds in one lump sum. Did your card contain appropriate funds for such a transaction?

Important note:

If you previously registered a profile, and purchased a premium membership using a Credit or Debit Card, please note that the Card can not be used again with another profile. Not even if the first profile was deleted prior the payment attempt, as the Card details aren't stored in our system, but has to be stored for 5 years in the Payment System Provider's database.

You can do any of the following:

1. Use your old profile. You can use the same card on your first profile, without any trouble. If you've forgotten the email address and/or username, you can contact our support team, give them your masked card details, and they'll find it for you.
2. Use a different card.
3. Use the same card but pay via GooglePlay or Itunes.